Support

Reminders aren’t arriving

Check two places. In Studio, open Settings and confirm reminders are switched on. Then in iOS Settings → Notifications → Studio, confirm notifications are allowed. If you are using a beta build from TestFlight, push delivery can be unreliable in ways that have nothing to do with your settings — mention it if you email us.

Focus Mode isn’t blocking anything

Focus Mode needs Screen Time permission, which iOS asks for the first time you use it. If you declined, grant it in iOS Settings → Screen Time. Also worth knowing: Focus Mode is a Studio Pro feature, and it is a self-control aid rather than a parental control — a session can always be ended from the phone itself.

Photo import read my timetable wrong

It happens — automated text recognition is imperfect, which is why Studio shows you everything it extracted before importing. Correct anything wrong on the review screen, or cancel and add those classes by hand. A flatter, better-lit photo with less of the page around it usually reads more accurately.

I paid for Pro and don’t have it

Open the Studio Pro screen and use Restore Purchases — that re-checks your Apple Account and is almost always enough. If it isn’t, email us. Subscriptions themselves are managed in iOS Settings → your name → Subscriptions, and refunds are handled by Apple rather than by us.

I want my data deleted

In the app, Settings → Delete Account permanently removes your account and the schoolwork attached to it. It cannot be undone. If you only want to clear classes and assignments but keep the account, use Settings → Manage Data instead. To be removed from the launch waitlist on this website, just email us.

Anything else

Bug reports, feature requests, and “this is confusing” notes are all genuinely welcome — the last of those most of all. See also our Privacy Policy and Terms of Service.